About
Hi, I'm Jess
For years, I’ve sat in the middle of real-world performance, wellbeing, career, and culture conversations with leaders who care deeply but are scared of saying the wrong thing, escalating risk, or damaging trust.
I’ve watched HR teams stretch themselves thin, writing scripts for every situation and fielding escalations.
I’ve seen good leaders second-guess themselves into silence or avoid tough conversations, which can costs organisations a lot of money because small issues escalate because no one knew how to have the conversation early.
It’s for these reasons that I created Conversation Kits.
Drawing on more than 15 years in senior HR, leadership, and coaching, I created Conversation Kits to turn real-world experience and behavioural science into practical, editable tools leaders can use in the moment.
I give HR teams and leaders evidence-based words, structure, and confidence to have conversations that build trust, clarity, and accountability.
There are no subscription fees, platform overwhelm, and no waiting for a time consuming tech setup.
Leadership lives in the quality of everyday conversations, and my mission is to turn those moments, such as, performance, feedback, wellbeing, career, and culture into conversations that matter.
Contact me at hello@conversationkits.com.au.
My Vision
A world where every leader, not just a select few, feels supported and capable in the conversations that shape performance and culture.
I imagine workplaces where:
Lean HR teams can support leaders at scale without burning out
Every employee experiences good leadership, no matter who they report to
Values are lived in everyday conversations, not just written on a wall
Honest conversations are where trust, care and performance meet
My Journey
I'm a leadership coach, facilitator and former senior HR leader who helps organisations turn challenging people moments into conversations that build trust, clarity and accountability.
Over more than 15 years in ASX-listed organisations and professional services, I've led global programs, coached executives and teams, and designed practical, evidence-based tools that leaders can use in real work, not just workshops.
My work sits at the intersection of behavioural science, coaching and culture. As an EMCC-accredited coach and team coach, I'm known for a straightforward, human-centred style that combines care with clear standards.
Through Conversation Kits, I focus on making high-quality leadership conversations practical and accessible for small HR teams and time-poor leaders, so every employee experiences fair, consistent and human leadership in the moments that matter most.
What I believe
Clarity, trust and human dignity are essentials, not extras
Leaders can deliver results without burning people out. Teams flourish when they feel safe, connected by purpose, and equipped to navigate differences with respect.
Good leadership shouldn't require heroic effort
With the right structure and words, every leader can have the conversations that shape performance and culture. High-quality leadership conversations should be practical and accessible, not reserved for those with expensive coaching or natural talent.
HR teams deserve tools that extend their reach
Small HR teams are stretched too thin. When leaders can self-serve on everyday conversations, HR can focus on strategic work that actually builds capability and shapes culture.
Why 'Conversation Kits'?
The name says it all. These aren't training decks you file away after a workshop. They're practical kits you open when you need them, full of the structure, language and questions that make hard conversations easier.
Each kit is built around evidence-based frameworks like REAL (Recognise, Explore, Action, Lock-in), SBIN (Situation, Behaviour, Impact, Next), and CLAIM (Clarity, Landscape, Action, Integrate, Momentum). These aren't academic theories. They're grounded in behavioural science and refined through 15+ years of real-world HR leadership and coaching.
I believe the best tools are the ones you actually use. That's why every guide is editable. You can brand them, adapt them to your policies, and roll them out your way. No subscription, no per-seat fees, no platform training required.
You own them. You use them. Your leaders get confident. Your people experience better conversations.
Ready to Give Your Leaders Practical Tools They'll Actually Use?
I'm working with HR and People & Culture teams to build leadership capability at scale, without the platform fees, the complexity, or the burnout.
If you're ready to explore what that could look like for your team, take a look at the Conversation Kits library.