FAQ
About Conversation Kits
A Conversation Kit is one topic‑specific set of resources (one kit per topic) for a specific type of people conversation.
It includes 4–6 Conversation Guides and a Practice & Mastery Guide.
Each Conversation Guide includes a preparation page, a two‑page conversation framework, and a “what good looks like” example conversation with phrases and questions leaders can use.
The Practice & Mastery Guide is a short workbook with scenarios and activities to help leaders practise the skills and build confidence over time.
What you receive depends on what you purchase. All options are delivered as editable Canva templates (via Canva links) so you can brand, customise, and export.
Single Conversation Kit:
- One kit focused on one domain (e.g. Performance, Feedback, Wellbeing, Career, Flexibility)
- 4–6 Conversation Guides (each includes preparation + a 2‑page structure + example conversation with tips/questions)
- 1 Practice & Mastery Guide (scenarios, reflection, ways to use in 1:1s, team meetings, workshops)
The Complete Library:
Includes all nine kits:
- Performance, Feedback, Wellbeing, Difficult, Career, Culture, Connection, Employee Lifecycle and Flexibility Conversations
You receive:
- 41 Conversation Guides
- 9 Practice & Mastery Guides
- 20+ Conversation Resources Library (expert guides + worksheets)
- Additional editable workbooks/frameworks and launch bonuses
- The Complete Library: the ready-to-use set of conversation guides leaders use day to day, in the moment they need to prepare for a real conversation.
- The Facilitator Program: everything you need to run workshops that teach conversation skills, so leaders can learn and practise together, then use the Conversation Kits in real conversations afterwards.
Canva makes the resources affordable and flexible:
- Add your logo, colours, policies, and terminology
- Rebrand/translate (for internal use)
- Export to PDF (or PPTX, PNG/JPG) and share via your systems
The underlying principles are universal (clarity, care, accountability, curiosity). They are written in plain English, so leaders can use them quickly in real conversations. Because templates are editable you can tailor examples, policies, language, and escalation points to suit your industry and context.
Leaders can use AI, but outcomes can be inconsistent and require strong prompting and judgement from the end user. Conversation Kits provide consistent guidance that you can align with your policies and language.
Built from:
- years of leadership development, coaching, and HR practice
- evidence‑based frameworks (org psych, coaching, behavioural science)
- a consistent structure tested in real scenarios
They support the conversations that affect retention, wellbeing, performance, and culture. Preventing a single escalation (or retaining one valued person) can cover the cost.
Choosing the right Conversation Kit
Choose a Single Conversation Kit if:
- you have one clear priority topic to address right now (e.g., performance or feedback)
- you want a simple, self‑serve resource for leaders
- you want to pilot Conversation Kits before investing in a broader rollout
Choose the Complete Library if:
- you want coverage across most day‑to‑day people conversations (9 kits / 41 guides)
- you want a consistent approach across the organisation, across multiple teams and roles
- you want leaders to be able to self‑serve across the full employee lifecycle (onboarding to offboarding)
Upgrade to the Facilitator Program if:
- you want to run a structured rollout and build capability at scale
- you need a repeatable workshop system (9 workshop modules) that internal facilitators can deliver
- you want program‑wide rollout resources to drive consistency and adoption over time
A leader can prepare in minutes:
- pick the guide that matches the situation
- scan the 2‑page framework in ~60 seconds
- choose 1–2 questions + a simple opening line
No. Most organisations start small:
- pick one real problem
- start with one kit + a handful of guides
- let leaders test in live conversations for a few weeks
- Performance: expectations, underperformance, probation, formal outcomes
- Feedback: recognition, significant mistakes, follow‑up when feedback doesn’t stick
- Wellbeing: check‑ins, behavioural change, disclosures, return‑to‑work
- Difficult: behaviour, conflict, negativity, exclusion
- Career: development, next steps, readiness/succession
- Culture: values in action, team norms, building trust
- Connection: better 1:1s, coaching in the moment, addressing unprofessional behaviour and bias
- Employee Lifecycle: onboarding, probation, transitions, retention, exits
- Flexibility: flexible work requests, hybrid expectations, resetting arrangements
Purchasing & Pricing
One‑time purchase. No per‑user fees, logins, or ongoing subscriptions.
They’re priced as a product (not consultancy) so you can scale high‑quality, consistent tools across your leaders without paying for billable days, travel, or ongoing licences.
You can start immediately:
- download PDFs straight away, or
- open Canva links, customise, and export
Your Conversation Kits content is delivered as downloadable PDFs. Inside your downloads, you’ll also find a PDF titled “Canva Links” with the Canva links for the editable resources.
Accessing your downloads:
- Go to the Conversation Kits website.
- Select Log in (top right), or open your order confirmation email and select View your order.
- Enter the email address you used at checkout.
- Download your resources.
The program resources are designed to work without any add-ons. Some organisations choose to also use the optional video resources (demonstration videos + train-the-trainer videos) and the extra scenarios pack.
If you purchase implementation support (e.g., the Implementation Circle), that is a separate service and is not included in the digital product by default.
Refunds are generally not available once templates/downloads are accessed, except where required under Australian Consumer Law. If links don’t work or a product doesn’t match its description, email hello@conversationkits.com.au.
About the Facilitator Program
The Facilitator Program is a digital product: a complete workshop system (resources + templates) across 9 workshop modules, plus program-wide rollout resources.
No. No facilitation, coaching, mentoring, or implementation support is included unless purchased separately.
One-time purchase.
Yes. You own the content for internal use under the licence terms and can customise it in Canva.
Each module includes:
- Slide deck (editable in Canva)
- Facilitator Speaking Notes pack (editable in Canva)
- Facilitator preparation checklist
- Practice scenarios (worked example + practice variants)
- Calendar invitation template
- Post-session survey template
- Train-the-trainer video
- Demonstration videos (messy vs “what good looks like”)
Demonstration videos are short clips (~1–2 minutes each). There are two per module: one “messy” version and one “what good looks like” version.
A narrated walk-through of the slide deck (voice-over) to help internal facilitators understand the flow, timing, and key facilitation tips. It is not live facilitation, coaching, or implementation support.
You can run it however it suits your organisation, live facilitation, self‑paced learning, printed handouts, LMS, or team discussions. The resources are editable so you can format them to fit.
The program also includes a small set of program-wide resources to support rollout and consistency (for example: an implementation handbook, a facilitator guide, and supporting templates).
Flashcard
No, this is a digital product. You’ll receive Canva-editable files you can print yourself or have printed.
Yes. They are Canva-editable, so you can add branding and tailor language.
Yes, they’re designed for team learning and facilitation.
You can print in different sizes. The original spec is 50 × 90 mm, but 63 × 88 mm or 89 × 146 mm can work well depending on your printing preference.
Usage & Permissions
Your licence covers internal use within the purchasing organisation. For multi‑entity use, contact via the website to discuss an appropriate licence.
Generally no. External consultants/third parties are not granted rights for their own use.
Exception: a contractor embedded as part of your internal team working solely for your organisation may use the kits under your licence for work on your behalf.
Yes. Your unlimited internal-use licence allows sharing internally with employees, contractors/temps working for your organisation, and directly controlled subsidiaries.
You can:
- share via internal drives, LMS, Teams, SharePoint
- upload to internal AI tools (enterprise) for internal use only
- add logo/colours and make light wording edits
Conversation Kits are licensed for your organisation's internal use.
- Employees and contractors who are directly engaged by your organisation can use the kits as part of their work for you.
- External consultants and third parties are not granted any rights to use Conversation Kits for their own purposes, with other clients, or in their own programmes.
Conversation Kits are designed as a self‑serve system. A simple rollout path is:
- Start small: Pick one real problem, run a 45–60 minute intro session with leaders using the matching kit.
- Make access easy: Create a central hub (intranet, LMS, Teams, or SharePoint) where leaders can access the kits and quick-start guide.
- Learn and expand: Ask early adopters to share what worked, then add more kits and build them into regular leadership development over 90 days.
Most organisations start seeing leaders use the kits in real conversations within the first week of rollout.
Using Canva
Go to canva.com and sign up for free. A free account is all you need to edit and download Conversation Kits templates.
No, a free Canva account is enough.
Canva Pro may be useful if you want:
- Brand Kit (apply brand/fonts quickly)
- translation at scale (Canva translate)
- multiple editors and collaboration
- easy resizing/reformatting
Conversation Kits can help if links/files don’t work, but Canva platform support (brand kits, translation tools, accounts, billing) is handled via Canva Help Centre: https://canva.com/help
No. Templates are ready to use. You can simply add your logo/colours and edit text.
Light customisation is encouraged. Avoid heavy redesign that compromises readability; don’t remove copyright/attribution or rebrand as your own IP.
No. Guides are scaffolding (not scripts). Leaders should adapt phrasing to sound natural while keeping the structure.
Yes, for internal use only. You can edit in Canva. Translations must not be shared externally unless others have their own licence.
Additional Help
Ongoing consulting/coaching/implementation support is not included by default with Conversation Kits purchases. You can enquire about separate services (limited availability).
This is designed to be self‑serve. The only direct support included is help if your download/template links aren’t working.
No. Conversation Kits are not legal documents. Use them for informal leadership conversations; follow your organisation’s formal processes and seek appropriate advice for high‑risk matters.
No. They sit alongside HR frameworks, policies, and training, they help leaders handle everyday conversations earlier and better.