Privacy policy

We respect your privacy and take your trust seriously. This policy explains how we collect, use, and protect your information when you visit our website or purchase our products.

Peoples Perspective operates as a small business and voluntarily aligns with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). We are committed to handling personal information fairly, securely, and transparently.

Information We Collect

We collect only the information needed to provide and improve our products and services. This may include:

  • Contact information
    Name, email address, organisation, and role when you make a purchase, download a resource, or sign up for updates.

  • Billing and payment information
    Payments are processed securely through third-party providers such as Shopify Payments, Stripe, or PayPal. We do not store or have access to full card details.

  • Purchase details
    Products purchased, transaction dates, and basic order history.

  • Support communications
    Information you choose to share when contacting us for help or feedback.

  • Website usage data
    Basic analytics such as pages visited, time on site, referring source, and browser type, collected via tools like Google Analytics. This data helps us understand site usage and improve the experience.

We do not intentionally collect sensitive information (such as health data).

How We Use Your Information

We use personal information for the following purposes:

Delivering products and services

  • Processing orders and payments

  • Providing access to digital products such as Conversation Kits™

  • Sending receipts, confirmations, and essential service communications

Support and improvement

  • Responding to enquiries and support requests

  • Resolving access issues or delivering product updates

  • Improving our products, content, and website using anonymised insights

Communication (with your consent)

  • Sending important purchase-related updates

  • Sharing occasional emails about new resources or offers if you have opted in

  • You may unsubscribe at any time

We do not sell, rent, or trade personal information. Data is shared only with trusted service providers where required to operate our business.

Legal Basis and Compliance

We voluntarily align with the Australian Privacy Principles (APPs) and comply with the Spam Act 2003. This means:

  • Commercial emails are sent only with consent or an existing relationship

  • We clearly identify ourselves in all communications

  • Every marketing email includes an unsubscribe option

  • Checkout email addresses are used for transactional purposes and, with consent, relevant marketing communications

Data Storage and Security

We use reputable third-party platforms to operate our business, including:

  • Shopify (ecommerce and payments)

  • Email platforms such as Klaviyo

  • Microsoft 365 and Notion (internal systems)

  • Canva, Loom, and related production tools

These providers use industry-standard security measures, including encryption.

Some data may be stored outside Australia (including the United States or European Union) due to global data hosting. We select providers with strong security and privacy practices.

If you include identifying information within editable Canva templates or shared folders, that information forms part of the content you control. We recommend reviewing Canva’s privacy practices if needed.

Internally, we:

  • Restrict access to personal data to those who need it

  • Retain information only as long as required for business, legal, or tax purposes

Cookies and Analytics

Our website uses cookies and similar technologies to:

  • Enable core site functionality

  • Remember user preferences

  • Understand site usage through basic analytics

Third-party cookies may be used by Shopify, Google Analytics, or similar services. You can manage cookie preferences through your browser settings, noting this may affect site functionality.

Email and Marketing Communications

Marketing emails are sent only if:

  • You have opted in, or

  • There is an existing customer relationship and the message relates to relevant products

Every marketing email includes an unsubscribe link. Transactional emails (such as receipts, access links, and important product updates) will still be sent as required.

To opt out manually, email hello@conversationkits.com.au.

Data Retention

We retain personal information only for as long as necessary to:

  • Deliver products and services

  • Meet legal, tax, and reporting obligations

  • Improve product performance and usage

Data is deleted or de-identified when no longer required, subject to legal obligations.

Your Rights

You may request to:

  • Access the personal information we hold about you

  • Correct inaccurate or outdated information

  • Delete information no longer required (subject to legal limits)

  • Opt out of marketing communications

Requests can be made by emailing hello@conversationkits.com.au. We aim to respond within 30 days and may verify your identity to protect your information.

Third-Party Links

Our website and resources may link to external websites or platforms. We are not responsible for their privacy practices and recommend reviewing their policies directly.

Changes to This Policy

We may update this policy to reflect changes to our business, tools, or legal requirements. The latest version will always be available on this page. Material changes may also be communicated via email or website notice.

Contact and Complaints

For questions or concerns about this policy, contact:

Email: hello@conversationkits.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

 

Last updated: 2 February 2026