Refund Policy

We care deeply about the quality and usefulness of every Conversation Kits™ resource. As a small business selling instant digital products, there are practical limits around refunds.

This Refund Policy explains how refunds are handled for digital products sold by Peoples Perspective under the Conversation Kits™ brand. It should be read together with our Terms & Conditions and Privacy Policy.

Nothing in this policy limits your rights under the Australian Consumer Law (ACL).

1. Digital products and refunds

Conversation Kits™ are delivered digitally and can be accessed, copied, and reused immediately after purchase. For this reason, we generally do not offer refunds for change of mind once access has been provided.

We encourage you to:

  • review product descriptions and inclusions carefully
  • check any samples or previews provided
  • contact us with questions before purchasing

to ensure the product is the right fit.

When a product is considered “accessed”

A digital product is considered accessed once any of the following occur:

  • a download or access link is issued
  • access is granted via email or platform
  • editable files are opened, copied, or duplicated
  • templates are accessed via Canva or similar tools

Once access is provided, the product is considered delivered.

2. Your rights under Australian Consumer Law

Under the Australian Consumer Law, digital products must:

  • be of acceptable quality
  • be fit for purpose
  • match their description

Where required by law, we will always honour these rights.

Minor vs major issues

  • Minor issues: We may offer a repair or replacement (e.g. corrected or updated files).
  • Major issues: You may be entitled to choose a refund or replacement, in line with the ACL.

3. When a refund or remedy may be available

We may offer a refund, replacement, or alternative remedy in the following situations.

Reporting timeframe

Please notify us of any issues within 30 days of purchase, unless the issue could not reasonably have been identified within that time. This does not limit your rights under the ACL.

(a) Technical access issues

Where:

  • you cannot access the product due to an issue on our side (e.g. broken links or permissions), and
  • you contact us promptly and allow reasonable time to resolve it, and
  • we are unable to restore access or provide a practical alternative

we will either:

  • restore access
  • provide an alternative format, or
  • issue a refund.

(b) Product not as described or major fault

Where:

  • the product is materially different from its description or samples, or
  • there is a major fault that prevents reasonable use

we will work with you to provide an appropriate remedy in line with the ACL.

4. When refunds are not generally available

Refunds are not usually available for digital products where:

  • you change your mind after purchase
  • organisational priorities or leadership change
  • the materials are not used after purchase
  • you prefer a different style or facilitation approach
  • you do not have (or choose not to obtain) required software or access
  • files have already been accessed, downloaded, or copied

Digital products cannot be “returned” once accessed.

Third-party tools and compatibility

Issues related to third-party tools or platforms (e.g. Canva limitations, browser or device compatibility) are not considered faults unless the product was materially misdescribed.

5. How to contact us

If you believe there is a technical issue or the product does not match its description, contact us as soon as possible.

Email: hello@conversationkits.com.au

Please include:

  • your name and organisation
  • the email used for purchase
  • order number and product name
  • a brief description of the issue
  • screenshots or examples where helpful

We aim to respond within 3–5 business days.

Refund processing

Approved refunds are:

  • issued to the original payment method
  • typically processed within 5–10 business days, depending on the provider

6. Before you buy

To help you purchase confidently, we recommend you:

  • read product pages carefully
  • review samples or screenshots
  • involve key decision-makers where relevant
  • contact us with questions before purchasing

We’d rather help you choose the right product upfront.

7. Chargebacks and disputes

If you have a concern, please contact us first so we can try to resolve it quickly.

Initiating a chargeback without contacting us may result in temporary suspension of access while the issue is reviewed.

8. Relationship to our Terms

This Refund Policy operates alongside our Terms & Conditions. If there is any inconsistency, the Terms & Conditions prevail.

9. Changes to this policy

We may update this policy to reflect changes in our products, business, or legal requirements. The latest version will always be available on this page, with the updated date shown below.

Material changes may also be communicated via email or website notice.