You will receive an email with:

• A download pack containing the resources (documents, templates and supporting files)
• A set of Canva links so you can access and customise the editable templates

Save the email somewhere safe and share it with the person coordinating the rollout and any internal facilitators.

Facilitator Speaking Notes are designed for a brand new facilitator or HR person who has never run a workshop so you’re not left guessing what to do, what to say, or how to handle the room.

You’ll get:

• A practical preparation checklist (what to confirm, print/share, and set up, including timing, frameworks, scenarios, materials, and tech back-ups).
• Slide-by-slide guidance for the full deck, including:
  
  Visual: the exact on-slide copy
  Speaking notes (read out): suggested wording you can use as a live script
  FYI facilitator notes: short, not-read-out reminders to help you tailor delivery to your organisation (policy, language, culture) and use simple facilitation moves (questions, pauses, timeboxes).
  
  
• Scenario and practice support, including role briefs (Leader/Team member/Observer), coaching prompts, and debrief guidance — so you can run activities smoothly and confidently.
• Troubleshooting and tech-flex guidance, so you know what to do if video/screen share fails, time runs tight, the group is resistant, or things get more emotional than expected.

In short: you’ll have everything you need to prepare, deliver, and adapt the session - even if you’re facilitating for the first time. You’ll receive one Facilitator Speaking Notes pack for each of the 9 kit slide decks.

Each slide deck follows the same proven spine so it’s easy to facilitate, easy to customise, and consistent for participants, while the content (examples, scenarios, prompts and framework) is bespoke to the topic.

Typically, each slide deck includes:

• Set up and expectations (opt‑out/observer option, follow policy and local laws).
• A conversation framework (e.g. CLAIM for Career; other kits use REAL/SBIN as relevant).
• Learning objectives plus a quick reflection/activity to make it real and surface what’s happening in “their world”.
• Research-backed “why this matters” (kit-specific evidence points).
• A worked example (Scenario 1) plus group practice (Scenario 2) with A/B/C variants (new managers / experienced / mixed).
• Debrief, commitment, learning outcomes, and where to next so the session transfers to real work (resources, support pathways).

Ready-to-send calendar invitation templates for each of the 9 workshops. Each invite includes a clear subject line, workshop purpose, what participants will learn, a 2‑minute preparation prompt, session details (date/time/location), and a simple “how we’ll run it” safety note (scenarios not real people, opt‑out observer role, guides not scripts).

A ready-to-use post‑session feedback survey template for each of the 9 workshops. Each form includes a short intro, quick 1–5 rating questions on value and confidence, a tick‑box question on what was most useful (framework, worked example, practice, debrief, planning), plus a few short text questions for improvement ideas and comments with an optional follow‑up/resources opt‑in.

It can be delivered as a digital or physical form, an in-session poll, or via your tech of choice.

Short Train the Trainer videos where Jess talks facilitators through the design of each slide deck and the key messages to emphasise.

Short demonstration videos for each kit that show the contrast between a conversation that is messy or unclear, and the same conversation done well using the relevant conversation framework.

You’ll get two videos per kit (18 total):

• A “messy / not great” version that highlights common traps.
• A “what good looks like” version that models a practical, human conversation using the framework (better, not perfect).

Facilitators can choose to play the videos, or read the scripts out loud in a role play style.

Beyond “how to run the workshops”, the handbook gives you the rollout and adoption plan, the parts a program lead or sponsor needs to make this stick internally.

It includes:

• Orientation + “what you’ve bought” overview: how the Facilitator Program fits with the Conversation Kits, Practice and Mastery Guides, and Core Resources.
• Quick start for busy leaders: a simple “start here” path so leaders can use a guide straight away.
• Implementation playbook (program lead): practical rollout options, including a 90‑day rollout plan and a 12‑month “Conversation of the Month” program.
• Embedding guidance: how to integrate the kits into onboarding, key people cycles, and systems like SharePoint/Teams/intranet/HRIS/LMS.
• Business case + ROI support: evidence and risk framing to help sponsors justify investment.
• Roles, responsibilities and integration checklist: clear definitions and a practical checklist to set the rollout up well.
• Customisation ideas (Canva): how to brand, tailor, and create internal variants.
• References and further reading: an APA-style reference list to support credibility.

A practical, step-by-step facilitator guide that shows you how to run high-quality Conversation Kits workshops with confidence - including session structures (30/60/90 mins), preparation checklists, scenario guidance, debrief questions, and troubleshooting tips.

Clients get a repeatable delivery playbook that makes workshops easy to facilitate, consistent across kits, and simple to adapt to different audiences and settings.

An editable Excel spreadsheet that you can edit to adjust the timing and flow of the workshop (30/60/90 minutes or your own agenda), while protecting the non-negotiables like practice time and debrief.

An editable participant workbook designed to mirror the workshop flow so people reflect first, practise well, and leave with one clear commitment.

It includes:

• Individual Reflection: a short prompt to choose a real conversation (kept anonymous), clarify what’s at stake, and draft a “good enough” goal.
• Activity 1: structured space to note what they noticed in the messy example vs “what good looks like” using the framework, plus phrases/questions they want to borrow.
• Activity 2: practice notes for pairs/triads (opening line, one focus for the round, follow-up date), plus a quick debrief section.
• Commitment: one real conversation to have in the next 2–4 weeks, one next step to agree, and a follow-up date.
• Optional: prompts to capture organisation-specific language (values, capability behaviours, and policy links) so leaders practise “how we do it here”.

A practical guide to help you use AI to quickly tailor the practice scenarios to your industry and workforce — while keeping the core learning goals and conversation structure the same. Includes prompts and examples for adapting roles, settings, constraints, and common real‑world problems so scenarios feel realistic for your people.

A practical guide for program leads on how to tailor Conversation Kits to your organisation so leaders practise using language that feels right for your context.

Includes suggested ways to:

• Link each kit to your leadership/capability framework (capabilities, behaviours, and observable indicators).
• Embed “what good looks like” language: turn values and capability statements into clear, observable behaviours leaders can name.
• Weave in company policy and processes safely (when to escalate, documentation expectations, HR pathways, and “what we do here” wording).
• Add organisation-specific examples, scenarios, and terminology without changing the core conversation pattern or framework.

Scenarios per slide deck: 4 per topic plus extra scenarios.

If you’re running multiple cohorts, this gives you enough variety to run the program properly without repeating the same scenario every time.